FREQUENTLY ASKED QUESTIONS



Q. What is the Price ?

Dear Customer,  please click on the link to know about the price. Call hotline -0807777777 or visit our website. Thanks for being with us.

Q. Where is your outlet?

Dear Customer, to know your nearest location, call our hotline - 0800777777 or email your details address on crd@prangroup.com. Thanks for being with us.

Q. What is your service time?

Dear Customer, we are providing 24X7 customer service. You can call us at - 08007777777 to get your desire service. Thanks for being with us.

Q. What is the delivery process?

Dear Customer,  we provide a free delivery service in the city areas. In rural areas, you need to pay a delivery charge based on your location. For details,  call at -08007777777. Thanks for being with us.

Q. How to get EMI?

Dear Customer, you can avail EMI based on a minimum purchase of BDT 5000 by Bank Credit Card. For details, call at  - 08007777777. Thanks for being with us.

Q. What is the complaint solving time?

Dear Customer, you will get your desire service within 72 hrs for electronics products & 48 hrs for other Non-electric products. To make a complaint call at -08007777777. Thanks for being with us.

Q. How can I get after-sales service?

Dear Customer, please check your warranty card for after-sales service details. Call at - 08007777777 to claim service. Thanks for being with us.

After-sales service procedure is approved by the business unit based on their product nature. We communicate the approved procedure of warranty only.

Q. What is the service charge?

Dear Customer, we only provide a service warranty. If any part is required to replace or repair during service time, payment will incur. For details, call at - 08007777777. Thanks for being with us.

The service charge is decided by the service team with the approval of the business unit head. We communicate the information to the customer.

Q. How to exchange a product?

Dear Customer, Please check before you receive the product. Currently, we do not have an exchange procedure. For details, call at - 08007777777. Thanks for being with us.

Q. How to get a dealership ?

Dear Customer, to be a dealer you must have a Trade license, TIN, Warehouse or Shop, Pick up van, and 5 to 6 lack BDT investment capability. For details call at - 08007777777. Thanks for being with us.

Q. How much effort does PRAN put into environmental and CSR initiatives?

We take environmental issues very seriously and we are committed to improving and maintaining the integrity of the environment and the communities in every country where we operate around the world. As a conglomerate, we aim to play our part in addressing global and local environmental and social concerns through our own actions and working in partnership with stakeholders at local, national, and international levels. Please visit the PRAN in Society section in the About tab for more information.

Q. How can I apply for a sponsorship or partnership of a project?

To find out more about funding for environment projects, please contact us directly at our head office via phone or email provided in the contact us section.

Q. Where can I get more information about PRAN products in my own country?

The brand's section contains information about all our brands and you can view the brands available in your country. (Link will be available soon)